Report to our Communities
Horizon team members of all levels are collaborating on initiatives and projects to make positive changes to health care delivery for our patients and clients, community members and fellow health care workers.
Focusing on the areas that will have the biggest impact to our patients and employees, our four priorities are the foundation to an effective and efficient health care system:
- Patient EXPERIENCE and community engagement.
- Improving ACCESS to health care, surgical services, emergency care, addiction and mental health, and primary care.
- RETENTION and recruitment of physicians, nurses, and staff.
- Improving patient FLOW at our health care facilities.
Please see report and highlights on the right.
We will continue to partner with communities and will keep you informed of the work we are undertaking to improve health care for all New Brunswickers.
Report to our Communities
Keeping in mind the progress and positive changes we’ve made over the past year, we want to hear from you.
Please share about a recent experience you’ve had with Horizon.
We want to offer you the opportunity for you to share a story about a health care experience from the past 6 months. We want to hear about your experience whether it’s a positive or negative one, so we can continue to build a better health care system. Every day, we learn from patients, clients and families. When you tell us about your experience it helps us improve the care and service we provide.
When sharing your story, please be sure to include the following elements:
- Horizon facility name
- A timeline of events
- What made it special
Note: this space is for public comments and conversation. The information shared here is not confidential or private. Do not share personal health information on this site.
Guidelines for sharing
- Make sure it's done in a respectful way; don’t generalize; instead, focus on the experience
- Appreciate the invitation to speak; sharing a story is unique. Tell us about yourself
- The audience wants to learn and know your story
- As the storyteller, know what you are looking for (validation, empathy); be honest with yourself
- Concise, clear messages
- Need to create a safe environment for both the receivers of the information and the storytellers
Remember: a collaborative partnership between patients and health care providers is the way forward to safe health care.
The guidelines section was adapted from The Canadian Patient Safety Institute.
