Report to our Communities

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Horizon team members of all levels are collaborating on initiatives and projects to make positive changes to health care delivery for our patients and clients, community members and fellow health care workers.

Focusing on the areas that will have the biggest impact to our patients and employees, our four priorities are the foundation to an effective and efficient health care system:

  1. Patient EXPERIENCE and community engagement.
  2. Improving ACCESS to health care, surgical services, emergency care, addiction and mental health, and primary care.
  3. RETENTION and recruitment of physicians, nurses, and staff.
  4. Improving patient FLOW at our health care facilities.

Please see report and highlights on the right.

We will continue to partner with communities and will keep you informed of the work we are undertaking to improve health care for all New Brunswickers.

Horizon team members of all levels are collaborating on initiatives and projects to make positive changes to health care delivery for our patients and clients, community members and fellow health care workers.

Focusing on the areas that will have the biggest impact to our patients and employees, our four priorities are the foundation to an effective and efficient health care system:

  1. Patient EXPERIENCE and community engagement.
  2. Improving ACCESS to health care, surgical services, emergency care, addiction and mental health, and primary care.
  3. RETENTION and recruitment of physicians, nurses, and staff.
  4. Improving patient FLOW at our health care facilities.

Please see report and highlights on the right.

We will continue to partner with communities and will keep you informed of the work we are undertaking to improve health care for all New Brunswickers.

Report to our Communities

Keeping in mind the progress and positive changes we’ve made over the past year, we want to hear from you.  

Please share about a recent experience you’ve had with Horizon.

 We want to offer you the opportunity for you to share a story about a health care experience from the past 6 months. We want to hear about your experience whether it’s a positive or negative one, so we can continue to build a better health care system. Every day, we learn from patients, clients and families. When you tell us about your experience it helps us improve the care and service we provide. 


When sharing your story, please be sure to include the following elements: 

  • Horizon facility name
  • A timeline of events
  • What made it special 

Note: this space is for public comments and conversation. The information shared here is not confidential or private. Do not share personal health information on this site.  

Guidelines for sharing 

  • Make sure it's done in a respectful way; don’t generalize; instead, focus on the experience
  • Appreciate the invitation to speak; sharing a story is unique. Tell us about yourself
  • The audience wants to learn and know your story
  • As the storyteller, know what you are looking for (validation, empathy); be honest with yourself
  • Concise, clear messages
  • Need to create a safe environment for both the receivers of the information and the storytellers 

Remember: a collaborative partnership between patients and health care providers is the way forward to safe health care.  

The guidelines section was adapted from The Canadian Patient Safety Institute.

 

 

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    Accessing Healthcare

    by RBoucher, 8 months ago
    I will start by saying I am writing this with the hope that someday, improvements can be made to accessing healthcare in my region, and not just to complain. On June 22nd, 2023, I called my local Healthcare center in Doaktown, NB to book an appointment to see my assigned nurse practitioner for an ear infection and get treatment. I was told that there were no appointments available this week or next week but I should see a doctor for this problem. I had a doctor in Doaktown for about a year, his entire tenure there, but then he just... Continue reading