Horizon's Emergency Department experience

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Update: We have closed this project and are now collecting feedback on your Emergency Department experience at HorizonNB.ca/PatientSurvey.

We want to hear about your experience at a Horizon Emergency Department. Your feedback will help us assess existing services and patient needs to make meaningful changes to improve care.

Update: We have closed this project and are now collecting feedback on your Emergency Department experience at HorizonNB.ca/PatientSurvey.

We want to hear about your experience at a Horizon Emergency Department. Your feedback will help us assess existing services and patient needs to make meaningful changes to improve care.

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If you want to provide further feedback about your patient experience in our Emergency Department, please contact Horizon’s Patient Representative Services by calling toll-free: 1-844-225-0220 or clicking here.


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  • Share Deplorable Care Year after Year on Facebook Share Deplorable Care Year after Year on X (formerly Twitter) Share Deplorable Care Year after Year on Linkedin Email Deplorable Care Year after Year link

    Deplorable Care Year after Year

    by Steve P, over 2 years ago

    3 years ago when, unbeknownst to us, our mother had a terminal condition (that's another story), and she went into crisis at home. Not only did we have to force the EMTs to transport her to the Perth-Andover facility, when she arrived she was treated with resentment and derision over why she was even there. 3 weeks later she died.

    Jump ahead to 4 weeks ago, We thought my dad was having a stroke (turned out to be a TIA). My brother-in-law took him to Emergency in Perth-Andover and drove up to the doors. They pointed him (BIL) to a... Continue reading

    3 years ago when, unbeknownst to us, our mother had a terminal condition (that's another story), and she went into crisis at home. Not only did we have to force the EMTs to transport her to the Perth-Andover facility, when she arrived she was treated with resentment and derision over why she was even there. 3 weeks later she died.

    Jump ahead to 4 weeks ago, We thought my dad was having a stroke (turned out to be a TIA). My brother-in-law took him to Emergency in Perth-Andover and drove up to the doors. They pointed him (BIL) to a wheelchair and told him that if he couldn't get my dad through the doors that he would have to call an ambulance. Once my BIL got my dad inside, they gave him a NUMBER and told him to go take a SEAT. Finally, a nurse showed up, noticed him, and ushered him to triage. He was then hospitalized for 5 days. Oh, small complication, he has terminal cancer and a serious heart condition. Imagine, a person presenting with stroke symptoms and that is how he was received. Absolutely abysmal.

  • Share Good job on Facebook Share Good job on X (formerly Twitter) Share Good job on Linkedin Email Good job link

    Good job

    by Tish, over 2 years ago

    Thank you to the emergency doctor Dr Vaillancourton dec 19,2023. Also my male nurse . You guys were amazing and I couldn’t have asked for better care .

    also my paramedics We’re top notch . Thank you Matt!!!!



    Thank you to the emergency doctor Dr Vaillancourton dec 19,2023. Also my male nurse . You guys were amazing and I couldn’t have asked for better care .

    also my paramedics We’re top notch . Thank you Matt!!!!