Share your story with us

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Have you had a positive experience with the health care system?

The power of a story can make an impact, especially for dedicated health care workers who continue to show up.

This is about helping our health care workers feel valued and help them understand how much we appreciate the work they do each day.

At the same time, we will use any feedback we receive to make informed decisions and changes within the health care system. We will share the feedback with the relevant departments.

Have you had a positive experience with the health care system?

The power of a story can make an impact, especially for dedicated health care workers who continue to show up.

This is about helping our health care workers feel valued and help them understand how much we appreciate the work they do each day.

At the same time, we will use any feedback we receive to make informed decisions and changes within the health care system. We will share the feedback with the relevant departments.

Share your story

We want to offer you the opportunity for you to share a story about a positive health care experience. We ask that you share your story because we want to remind health care workers that, despite the challenges we face in health care, we are grateful for their dedication. 

When sharing your story, please be sure to include the following elements:

  • Horizon facility name
  • A timeline of events
  • What made it special

A general rule of thumb is to answer who, what, where, when, why, and how?

Note: this is a space for sharing positive experiences. Every day, we learn from patients, clients and families. This space is for public comments and conversation.

The information shared here is not confidential or private. Do not share personal health information on this site. 

If you have a complaint or concern, please connect with the Patient Representative in your area. Patient Representatives provide information, support, encouragement and assistance to patients, families and staff in all our facilities during a patient’s health care experience. You can find more information on our website here. 

When you tell us about your experience – good or bad – it helps us improve the care and service we provide.

Guidelines for sharing 

  • Make sure it's done in a respectful way; don’t generalize; instead, focus on the experience
  • Appreciate the invitation to speak; sharing a story is unique. Tell us about yourself
  • The audience wants to learn and know your story
  • As the storyteller, know what you are looking for (validation, empathy); be honest with yourself
  • Concise, clear messages
  • Need to create a safe environment for both the receivers of the information and the storytellers

Remember: A collaborative partnership between patients and health care providers is the way forward to safe health care. 

(The guidelines section was adapted from The Canadian Patient Safety Institute)

Thank you for sharing your story with us. If you’d like to reach us for more information or to follow-up with us, please email engagement@HorizonNB.ca.

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  • Share A Trail of Excellence on Facebook Share A Trail of Excellence on Twitter Share A Trail of Excellence on Linkedin Email A Trail of Excellence link

    A Trail of Excellence

    by Holly, almost 2 years ago

    My story actually comes in two parts so let’s begin with Part 1.
    On April 22 2024 I had a hip replacement surgery done by Dr Stephen Connolly at the SJRH. He and his team did excellent work preparing me for the surgery. A special note for Dr Bob Goss (anesthesiologist) and nurse Brook who ensured my comfort and answered my questions , and played Fleetwood Mac for me in the OR. And affirmed that I wouldn’t fall off the OR bed lol. Great team up on the Orthopedic floor , the nursing staff and the physio people (Richard) who... Continue reading

    My story actually comes in two parts so let’s begin with Part 1.
    On April 22 2024 I had a hip replacement surgery done by Dr Stephen Connolly at the SJRH. He and his team did excellent work preparing me for the surgery. A special note for Dr Bob Goss (anesthesiologist) and nurse Brook who ensured my comfort and answered my questions , and played Fleetwood Mac for me in the OR. And affirmed that I wouldn’t fall off the OR bed lol. Great team up on the Orthopedic floor , the nursing staff and the physio people (Richard) who had me ready to go home the next day. That should have been the end of the story but ….

    Part 2 Three weeks post surgery on May 14 I was happily recouping at home when I fell and dislocated my hip. I was alone at the time and scared and in incredible pain. The paramedics arrived (I wish I could remember their names) and got me to the hospital ER all the while taking great care of me. Dr Peter Moss ,Resident Dr Veronica Landry (sp) nurse Tammy Lynn, respiratory therapist Donnie, nurse Mike and the rest of the team took fabulous care of me, repositioned my hip (glad to be asleep for that) and sent me home.
    Two days later on May 16 my hip spontaneously dislocated again ( just sitting on the bed). Another trip to the hospital via ambulance and wonderful paramedics and Dr Brian Ramrattan, Nurses Mike, Griffin and Michael, Respiratory Therapist Donnie put me back together again.
    May 17 in the evening it happened again. My hip dislocated AGAIN while I was watching tv. My third trip in an ambulance,again with amazing paramedics who delivered me to the ER. Many thank you’s to Dr Nick Byers, Nurse Michael, and Respiratory Therapist Donnie and the team who , on a busy Friday night put my hip back in place. Dr Byers told me he needed to solve the issue so I wouldn’t have to endure this happening again, the pain, the being put to sleep, etc. So he admitted me to the hospital on complete bed rest until Dr Connolly could put in a more permanent fix.
    The long weekend in May was spent on complete bed rest on the surgery and the ortho floors.
    The nurses in both of those units are so good at their jobs and were kind and encouraging to me. I can’t remember all of their names but I’ll try (Melissa, Maddison, Destiny, Maria ) on the Surgery Unit and Patrick on Ortho , also the lovely nurse who on Sunday night made me some toast and cheese. I hadn’t eaten since Friday night so was a wee bit hungry.

    A return to the OR on Victoria Day Monday , and many thank you s to the team who came in to do my surgery. Dr Connolly , thank you for coming in on your weekend off to look after me and to put a ‘fix’ in my hip. I appreciate you so much.

    So that’s the story. 2 surgeries, 3 ambulance trips, 3 ER visits, 2 dept ( Surgery and Ortho) and a great physio team (Pamela and Richard) and a roster of nurses in all of the departments who cared for me.
    A particular shout out to nurse Maria on the Surgery floor who just has that ‘something extra’ when working with her patients. She is a gem.

    So there it is. A success story of our care system.

    Thank you to any caretakers that I have missed. You are all a credit to your professions.



  • Share Three week stay on Facebook Share Three week stay on Twitter Share Three week stay on Linkedin Email Three week stay link

    Three week stay

    by Lucy A. Fellows, about 2 years ago

    I want to thank all the people working at the DECRH, especially those in Emergency, 4SE and 3SE, for the excellent care I received during a recent three week stay.

    Across the spectrum, from the cleaning and kitchen staff to the PCAs, LPNs, RNs, Doctors and Infectious Disease Specialists and the rest, they all, unfailingly, without exception, under difficult, always stressful, sometimes dangerous circumstances displayed admirable qualities in their treatment of patients and each other. When they said that was their job, I responded, 'Yes, and you do it so very, very well.'

    I found them to be professional, knowledgeable,
    ... Continue reading

    I want to thank all the people working at the DECRH, especially those in Emergency, 4SE and 3SE, for the excellent care I received during a recent three week stay.

    Across the spectrum, from the cleaning and kitchen staff to the PCAs, LPNs, RNs, Doctors and Infectious Disease Specialists and the rest, they all, unfailingly, without exception, under difficult, always stressful, sometimes dangerous circumstances displayed admirable qualities in their treatment of patients and each other. When they said that was their job, I responded, 'Yes, and you do it so very, very well.'

    I found them to be professional, knowledgeable, personable, kind, courteous, caring, friendly, responsive, thoughtful, cheerful, respectful, positive, encouraging, compassionate, helpful, discreet, gentle and tender.

    At times my eyes grew moist at the tenderness they showed, especially to their elderly patients.

    And they laughed at my silly stories and word play.

    Thank you from the bottom of my heart.

    Lucy A. Fellows
  • Share Emergency Visit at SJRH on Facebook Share Emergency Visit at SJRH on Twitter Share Emergency Visit at SJRH on Linkedin Email Emergency Visit at SJRH link

    Emergency Visit at SJRH

    by katewhitters, about 3 years ago

    On March 26th, our 14-month-old daughter woke up a little out of sorts. She’d been suffering from cold symptoms for a few days and had woken up in the night, so we assumed she was overtired. It wasn’t long before she began to shake uncontrollably. We took her temperature and it was a little high, so we called 811. While on the phone, her hands, feet and around her mouth began to turn purple. The very helpful nurse on the line advised us to take her to the hospital. We arrived at the SJRH Emergency department around 8:00am and were... Continue reading

    On March 26th, our 14-month-old daughter woke up a little out of sorts. She’d been suffering from cold symptoms for a few days and had woken up in the night, so we assumed she was overtired. It wasn’t long before she began to shake uncontrollably. We took her temperature and it was a little high, so we called 811. While on the phone, her hands, feet and around her mouth began to turn purple. The very helpful nurse on the line advised us to take her to the hospital. We arrived at the SJRH Emergency department around 8:00am and were triaged within 20 minutes of our arrival. Our daughter’s fever had risen to 40.5 degrees Celsius. We got a bed in Emerg right away, and were seen immediately. Within two hours, our daughter had a chest X-Ray, a nasal swab and a urinalysis, as well as constant vital sign monitoring. Dr. Page was in several times to check on us as we awaited results, even when Tylenol and Advil had brought our daughter’s fever down. The nurses were kind and compassionate, offering support emotionally and tangibly. After three hours, her fever had stabilized and initial results indicated the infection wasn’t serious. We were happily discharged with a dosing chart and a promise to follow up when her nasal swab results came in. The next day, Dr. Page called us with the results and suggested treatment. We were encouraged to return if her condition worsened. To us, the compassion, care and professionalism meant the world. We know that hospital staff are overwhelmed with the number of patients on their caseload. We were made to feel important and validated in our concern for our daughter, even when it turned out she had a fairly run-of-the-mill childhood illness. We are so thankful for the staff at the SJRH Emergency department for treating us with such compassion during a stressful time for first-time parents.