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Urgent Treatment Centre experience

Your feedback is important for us, please take a moment to let us know about your experience in one of Horizon’s Urgent Treatment Centres. Thank you for taking the time to fill out this survey.

To make it easier to read, we will simply use you when asking questions (rather than asking you or your loved one), but we welcome feedback from both patients and their families.

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3.  

How would you rate the timeliness of care provided for your medical issue?

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4.  

Overall, how would you rate the care provided by the Urgent Treatment Centre staff?

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5.  

Overall, how would you rate the professionalism of the Urgent Treatment Centre staff?

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6.  

Did you feel Urgent Treatment Centre staff listened to you carefully?

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7.  

Were you able to get clear information from Urgent Treatment Centre staff regarding wait time and next steps?

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8.  

Do you feel you received sufficient information for your medical care and the necessary steps to be taken after your discharge from the Urgent Treatment Centre? 

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9.  

What was the main reason you chose to visit the Urgent Treatment Centre instead of another location such as a family doctor, walk-in-clinic, or virtual care appointment? 

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