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NNICU Patient Experience Survey

We are looking for feedback on your experience in a Horizon Neonatal Intensive Care Unit (NNICU). Your feedback will ensure we provide the best care possible.

1.  

Your baby’s NNICU admission was at which Horizon facility?

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2.  

Was this admission expected?

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3.  

Before admission, did you speak to a NNICU staff member?

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4.  

Did you receive an introduction to the NNICU (before or at the time your baby was admitted) that helped you understand what to expect during your baby's stay?

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6.  

Which statements are true, when it comes to your experience with staff in the NNICU (check all that apply)?

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7.  

Did you trust the NNICU staff caring for your baby?

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8.  

Were you satisfied with the contact you had with the physician looking after your baby?

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9.  

Thinking about the information on your baby’s condition and treatment, which statements are true (check all that apply)?

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10.  

If there was a change to your baby’s care plan, were you given an explanation about the reason for the change that you understood?

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11.  

Overall, do you feel that there was good communication about your baby’s care between doctors, nurses and other hospital staff?

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12.  

Were you provided information about the feeding options for your baby (breast or bottle) so you could make an informed decision?

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13.  

To what extent do you agree with the following statement, when it comes to your baby’s admission to the NNICU? 

Staff did everything they could to minimize my baby’s pain during invasive procedures.

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14.  

Did the staff encourage family involvement opportunities such as skin-to-skin contact?

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15.  

Did you hold your baby skin-to-skin?

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16.  

Did you or your family stay with your baby in hospital?

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17.  

Did you or your family feel welcome to stay with your baby in hospital as much as they wanted?

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18.  

Did a staff member talk to you about your baby’s safety?

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19.  

Were you given written information about the NNICU and your baby’s care during this stay?

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20.  

Were you provided with visiting and handwashing information?

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21.  

In your opinion, does this hospital take your baby’s safety seriously?

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22.  

During your baby’s admission to the NNICU, how would you rate the cleanliness of the patient care areas? 

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23.  

Under the Official Languages Act, you have the right to be served in either English or French. What is the official language of your choice?

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24.  

During your baby’s admission to the NNICU, how often did you receive the service you needed in the official language (English or French) of your choice?

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25.  

Did you have any anxiety, fear or worry during your baby’s hospital stay?

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26.  

Did a NNICU staff member teach you what you needed to know to care for your baby at home?

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27.  

Before you were discharged, did the hospital staff make arrangements or make sure your baby had follow-up visits with a doctor or other health care professionals?

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28.  

Did you receive enough information from hospital staff about what to do if you were worried about your baby’s condition or treatment after you left the hospital?

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29.  

Were you given enough time to practice giving care to your baby during your NNICU stay?

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30.  

Did travel and accommodations impact your stay?

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31.  

Thinking about your baby’s admission to the NNICU, overall, how would you rate your NNICU experience?

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