Frequently Asked Questions

Your health care provider uses a tool called AutoScribe to help with paperwork. AutoScribe uses speech recognition software and artificial intelligence (AI) to reduce the time health care providers spend filling out patient charts by hand or on their computers. The goal of AutoScribe is to allow health care providers to spend more time with their patients and to improve the quality of care.

AutoScribe is an AI-powered digital assistant that transcribes the conversation between clinician and patient, and automatically generates medical notes, allowing clinicians to focus on providing exceptional patient care.

Many health care providers still use paper-based charting to document patient encounters. This traditional method is ingrained in their workflow but has several significant drawbacks.

1. Inefficiency and time consumption: It takes an average of five (5) minutes to complete a manual patient chart, with more complex encounters potentially taking up to 10 minutes. This results in clinicians spending about 100 minutes per day on administrative tasks.
2. Illegibility: Handwritten notes can be difficult to read, which poses a risk to patient safety when critical information cannot be reliably shared among health care providers.
3. Inaccurate patient wait times: Capturing accurate patient wait times is often inconsistent, affecting data integrity and the ability to manage patient flow effectively.

AutoScribe can address these issues by:

1. Reducing documentation time: By recording the entire patient encounter and generating real-time, accurate electronic medical notes, AutoScribe can reduce the time physicians spend on charting, allowing them to see more patients.
2. Improving legibility: Digital notes ensure all health care providers can access clear and accurate information, improving patient safety and continuity of care.
3. Capturing accurate wait times: The system can automatically record the start time of the patient interaction, ensuring accurate tracking of patient wait times.

AutoScribe allows clinicians to focus on their patients rather than administrative tasks. It automatically creates a medical note of the visit and transfers that note to the clinician’s electronic medical record (EMR) within minutes of the visit’s completion. This enables clinicians to see more patients, reduce burnout, and provide better care.

Patient consent will be obtained through a streamlined process where providers solicit consent directly from patients. This ensures patients are fully informed and comfortable with the use of the AutoScribe tool during their medical encounter.

It creates a word-for-word transcript of the dialogue between you and your health care provider during your appointment, using voice recognition software and other technologies.

The data collected by AutoScribe is used solely to improve our internally developed AI models. The data is not sent or resold to anyone. For more details, please see our privacy policy: https://mutuohealth.com/privacypolicy

When using AutoScribe, it will retain any encounter and associated PHI data for up to 48 hours. For example, when a health care provider finalizes their edits to the AutoScribe clinical notes, the recording of the physician-patient encounter immediately deleted.

AutoScribe uses standard privacy and cybersecurity mechanisms required by regulations for all health care applications containing PHI. For more details, please see our privacy policy: https://mutuohealth.com/privacypolicy.

AutoScribe uses safeguards to protect PHI against loss, theft, and unauthorized access, disclosure, copying, use, disposal, and modification. These security measures include restricting access to PHI to authorized employees, training employees on their privacy obligations, requiring them to sign confidentiality agreements, encrypting PHI at rest and in transit, and securely storing PHI using cloud storage provided by Amazon Web Services.

Yes, AutoScribe has been assessed by third-party assessors and meets current security standards.