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Indigenous Health

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Horizon is committed to improving access to cultural supports, addressing systemic barriers and supporting the health care team in providing culturally safe, relevant and supportive care to Indigenous patients and their families.

Studies show Indigenous people experience some of the highest incidences of systemic barriers while accessing and receiving health care worldwide. We want to hear about the lived experience of Indigenous patients and their families so we can identify opportunities for improvement to continue to build a health care system that is culturally safe and sensitive to the realities of Indigenous people.

To address these barriers Horizon has established an Indigenous Health team that includes two Indigenous Patient Navigators (IPNs) for the Fredericton and Upper River Valley area and the Miramichi area. As well, we have a regional manager who oversees the programming and guides system changes through policy development, identifying and addressing systemic barriers.

Horizon provides health care to people living on the traditional Wabanaki territory, part of which is what is now known as New Brunswick. We are working to improve services for Indigenous people living within and outside First Nation communities.

We thank you for taking the time to answer the survey below and share your ideas on ways we can improve the patient experience for Indigenous people.

Horizon is committed to improving access to cultural supports, addressing systemic barriers and supporting the health care team in providing culturally safe, relevant and supportive care to Indigenous patients and their families.

Studies show Indigenous people experience some of the highest incidences of systemic barriers while accessing and receiving health care worldwide. We want to hear about the lived experience of Indigenous patients and their families so we can identify opportunities for improvement to continue to build a health care system that is culturally safe and sensitive to the realities of Indigenous people.

To address these barriers Horizon has established an Indigenous Health team that includes two Indigenous Patient Navigators (IPNs) for the Fredericton and Upper River Valley area and the Miramichi area. As well, we have a regional manager who oversees the programming and guides system changes through policy development, identifying and addressing systemic barriers.

Horizon provides health care to people living on the traditional Wabanaki territory, part of which is what is now known as New Brunswick. We are working to improve services for Indigenous people living within and outside First Nation communities.

We thank you for taking the time to answer the survey below and share your ideas on ways we can improve the patient experience for Indigenous people.

Indigenous Health stories

Do you have a story about your experience as an Indigenous person receiving care or treatment at a Horizon facility? Please share your experience with us.  

When sharing your story, please be sure to include the following elements: 

  • Horizon facility name
  • A timeline of events
  • What made it special 

A general rule of thumb is to answer who, what, where, when, why, and how? 

The information shared here is not confidential or private. Do not share personal health information on this site.  

When you tell us about your experience it helps us improve the care and service we provide. 

Guidelines for sharing 

  • Make sure it's done in a respectful way; don’t generalize; instead, focus on the experience
  • Appreciate the invitation to speak; sharing a story is unique. Tell us about yourself
  • The audience wants to learn and know your story
  • As the storyteller, know what you are looking for (validation, empathy); be honest with yourself
  • Concise, clear messages
  • Need to create a safe environment for both the receivers of the information and the storytellers 

These guidelines were adapted from The Canadian Patient Safety Institute. 

Thank you for sharing your story with us.

For more information, please email Indigenous.Health@HorizonNB.ca.

 

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